Share the Session ID
Your technician will ask for the TeamViewer session information and walk you through the rest.
Remote support
For the right kind of problem, remote support can save a trip. Schedule an appointment, download the support tool, and your technician will guide you through the connection.

Remote support works best when your internet connection is up and someone is available to approve the session.
Open the support tool before your appointment so your technician can connect quickly.
Your technician will ask for the TeamViewer session information and walk you through the rest.
Quick question?